Overview
The client needed to modernize its mobile banking experience, and we delivered a complete digital transformation through a UI/UX redesign and new digital banking capabilities.
Solution
We redesigned the mobile app with a new customer-centric UI/UX concept and implemented E-KYC for online account opening. We also enhanced key branch operation features, including payroll loans, QRIS payments, cardless withdrawals, online time deposits, and payee management.
Impact to business
The new digital banking experience improved customer onboarding, expanded service accessibility, and reduced reliance on physical branches. The enhanced mobile ecosystem strengthened the client’s digital competitiveness in the market.
Key outcomes
- The solution streamlined customer journeys, digitized core banking services, and increased app engagement through a more intuitive and accessible interface.
This transformation marks a major step toward becoming a truly digital-first bank. The revamped mobile app delivers the simplicity, speed, and modern experience our customers deserve.
