Revamping KB Bukopin Mobile App into Digital Banking
Revamping KB Bukopin Mobile App into Digital Banking
Revamping KB Bukopin Mobile App into Digital Banking
2018
2018
2018
Overview
KB Bukopin needed to modernize its mobile banking experience, and we delivered a complete digital transformation through UI/UX redesign and new digital banking capabilities.
KB Bukopin needed to modernize its mobile banking experience, and we delivered a complete digital transformation through UI/UX redesign and new digital banking capabilities.
Client
KB Star
Client
KB Star
Pillar
Digital Innovation & Transformation
Pillar
Digital Innovation & Transformation
Solutions
We redesigned the mobile app with a new customer-centric UI/UX concept and implemented E-KYC for seamless online account opening. We also enhanced key branch operation features, including payroll loans, QRIS payments, cardless withdrawals, online time deposits, and payee management.
We redesigned the mobile app with a new customer-centric UI/UX concept and implemented E-KYC for seamless online account opening. We also enhanced key branch operation features, including payroll loans, QRIS payments, cardless withdrawals, online time deposits, and payee management.
Impact to Business
The new digital banking experience improved customer onboarding, expanded service accessibility, and reduced reliance on physical branches. The enhanced mobile ecosystem strengthened KB Bukopin’s digital competitiveness in the market.
The new digital banking experience improved customer onboarding, expanded service accessibility, and reduced reliance on physical branches. The enhanced mobile ecosystem strengthened KB Bukopin’s digital competitiveness in the market.
Key Outcomes
The solution streamlined customer journeys, digitized core banking services, and increased app engagement through a more intuitive and accessible interface.
The solution streamlined customer journeys, digitized core banking services, and increased app engagement through a more intuitive and accessible interface.
